Forum Discussion
Free Galaxy Watch 8 Promo
I joined Telus and ordered a Galaxy Flip 7 in July while there was a Promo for a Free Galaxy Watch 8 with a 2 Year Plan(additional $15 dataplan required to activate). I read that there would be an em...
Just spent an hour and a half on the phone with customer service and was first told that the promo ended August 8th. Okay that's fine because most of us ordered this phone promo in July. Then I'm told that they couldn't add a code for me because the promo has ended and that there was nothing they could do. From there, I'm told that I should have called in manually for them to do it but I reminded them that the fine print says THEY will contact US within 4-6 weeks with a code. As a customer, that tells me that I should wait patiently for THEM! Then they tried to offer me extra voice minutes and voicemail options instead. Seriously??
So don't expect to get your watch if you haven't yet because they clearly won't honor their promotion that we all signed up for. I told them that they have forums on different social media platforms (that I've followed and read) with a lot of unhappy and confused people. This doesn't look good on them at all and I regret moving to Telus for their "better services."
