Fraud Report Filed Weeks Ago, No Updates

Try #2.  On October 26 at 17:00, I was contacted by "Telus" and told that they wanted to save me money on my mobility bill.  As I was talking to them, they "Accidently" ordered two Iphone 15 128GB Black.  After this occured, I was switched to a second guy who said that unfortunately the first guy screwed up and that due to a system glitch, the order could not be cancelled, but no problem, they would provide prepaid return labels so that I would not be charged for them.

The first showed up October 29, and I sent it "Back".  The second showed up the 31st, same thing.

On March 4th, when I was talking to (actual) telus, about my home contract nearing expiration, I was UNABLE TO LOGIN as my 10+ digit mixed case and punctuation password was not working.  Once I did, I saw that not only was I being charged $66.42 for the phones but had already paid more than $265.  As well there was $630 left and a "Bring it back" penalty at the end.

I reported it immediately upon learning this, providing names, addresses, phone numbers, tracking numbers, and in a subsequent call, the IMEI of the devices.  I was told that the fraud team would call me back in 10 business days, but here I wait...

it is getting closer to double that, and I wait and wait...

I've been with Telus since before it was Telus (my original address was @agt.net, then telusplanet.net)

Definately feeling burned.