Forum Discussion
Family plans after death of account holder
If I'm on my moms family plans which I pay and she passes away, what happens to the plan? Does it transfer over in my name?
How is an individual able to remove some services from a deceased individual's account??
Email is still required, however all other services need to be cancelled.
TELUS_Support
Official Support Team
Official Support TeamOur condolences, DB-cancel.
Generally speaking, the ask is usually to cancel everything but by retaining the email service, there is a little added complexity to the process. We'll send a private message your way so you're not chasing down the right department for this. Please keep an eye out for a PM from us 🙂
I need to email a death certificate to disconnect a house phone .Where can I send this to
- TELUS_Support
Hi there, we will send you a private message.
