Forum Discussion
Family plans after death of account holder
If I'm on my moms family plans which I pay and she passes away, what happens to the plan? Does it transfer over in my name?
TELUS_Support
Official Support Team
Official Support TeamHi seanb - First we are sorry to hear about her passing. The normal process here would be to contact us with the death certificate and then open an account under your name and perform a transfer of ownership. We'll send you a private message for further help
How is an individual able to remove some services from a deceased individual's account??
Email is still required, however all other services need to be cancelled.
- TELUS_Support
Our condolences, DB-cancel.
Generally speaking, the ask is usually to cancel everything but by retaining the email service, there is a little added complexity to the process. We'll send a private message your way so you're not chasing down the right department for this. Please keep an eye out for a PM from us 🙂
I need to email a death certificate to disconnect a house phone .Where can I send this to
- TELUS_Support
Hi there, we will send you a private message.
