Forum Discussion

birnit's avatar
birnit
Neighbour
10 months ago
Solved

Europe Easy Roam

Can I enable the Europe Easy Roam Pass weeks before I travel and it will only activate when I'm in Europe or do I have to wait to enable it just before our departure for Europe?
  • TELUS_Support's avatar
    TELUS_Support
    10 months ago

    7-day Passes:  customers have 30 days from activation to use the pass.

    14-day Passes: customers have 30 days from activation to start using the pass.

    30-day Passes: customers have 45 days from activation to start using the pass.

C_Fun's avatar
C_Fun
Icon for Community Manager rankCommunity Manager
10 months ago

You can enable the Europe Easy Roam Pass before you travel, and it will only activate once you arrive in Europe and use your device (make a call, send a text, or use data). There's no need to wait until just before departure.

birnit's avatar
birnit
Neighbour
10 months ago
Will the 30 day charges start the day you enable the service or for the day it is “activated” ?
Birni
Sent from my iPad
  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    7-day Passes:  customers have 30 days from activation to use the pass.

    14-day Passes: customers have 30 days from activation to start using the pass.

    30-day Passes: customers have 45 days from activation to start using the pass.

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