Forum Discussion

birnit's avatar
birnit
Neighbour
9 months ago
Solved

Europe Easy Roam

Can I enable the Europe Easy Roam Pass weeks before I travel and it will only activate when I'm in Europe or do I have to wait to enable it just before our departure for Europe?
  • TELUS_Support's avatar
    TELUS_Support
    9 months ago

    7-day Passes:  customers have 30 days from activation to use the pass.

    14-day Passes: customers have 30 days from activation to start using the pass.

    30-day Passes: customers have 45 days from activation to start using the pass.

C_Fun's avatar
C_Fun
Icon for Community Manager rankCommunity Manager
9 months ago

You can enable the Europe Easy Roam Pass before you travel, and it will only activate once you arrive in Europe and use your device (make a call, send a text, or use data). There's no need to wait until just before departure.

birnit's avatar
birnit
Neighbour
9 months ago

thank you. A Telus chat agent told me otherwise. Didn’t seem to make much sense. 

Related Content