Forum Discussion
eSim
Dear Telus,
I am writing to express my frustration with the prolonged delay in transferring my regular SIM to an eSIM. It has been over 15 days since I initiated the request, and despite repeated follow-ups, I keep receiving the same response: "We are looking into it."
Additionally, I have spent over 12 hours on calls with your technical support team and visiting your store, but the issue remains unresolved. This level of inefficiency is unacceptable, especially for a long-standing customer.
I request this matter be escalated to a higher authority or a senior manager who can provide a clear resolution timeline and take ownership of the situation. Please share the contact details of the person handling this escalation.
I trust you will treat this matter with the urgency it deserves and ensure a prompt resolution.
Looking forward to your immediate response.
Sincerely,
Dimpal Patel
6 Replies
TELUS_SupportOfficial Support Team
We truly apologize for the inconvenience you've faced regarding the delay in transferring your SIM to an eSIM. Can you send us a private message so we can escalate this for you?
- Hi
Thank you for your message. A ticket has been created for this issue (#Client Service 000000011381961), but I’m still awaiting for a resolution.Regard?Dimpal- TELUS_Support
We'll have a look to see if there's an update. We sent you a private message to gather info.
