Forum Discussion

silca's avatar
silca
Neighbour
10 months ago

Equipment Price Match Request- no response

TELUS_Support I submitted an equipment price match request on Dec 31, 2024 and have not received any further updates. I received a text confirmation message on the day of submission stating that it would take approximately 15 business days to process. There doesn’t seem to be a way to track the status through the MyTelus app. Please advise any next steps. Thank you.

3 Replies

  • SuperFred's avatar
    SuperFred
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hello silca , can you give us more details regarding the equipment you were trying to price match? Did you check your emails and your spam folder in case they replied to you there? Thanks!

    • silca's avatar
      silca
      Neighbour
      10 months ago

      The price match request was for the iPhone 16 pro max. I’m part of the Bring it Back program and the monthly payment amount for this particular device went down shortly after my purchase. I’ve checked my inbox and spam folder regularly, but have not received any email updates on the price match request. 

      • Dimo-X's avatar
        Dimo-X
        Icon for Moderator rankModerator
        10 months ago

        Gotcha, we sent you a private message so that we can check your account for any potential notes about this.

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