Forum Discussion

HN's avatar
HN
Neighbour
4 years ago

EPP customer service line

This is the first time I join to Telus through EPP program. The first bill I did not see the credits applied. I’ve tried to contact Telus via phone and chat. Chatbot always says ‘EPP Contact center cl...
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
4 years ago

Credits are usually applied I the first FULL month of service. Usually there is a partial month, until you reach your regular monthly billing period. At that time credits are applied for the period of your contract. If you are only a short period in (SIM card has not arrived), I suggest you have not reached the first full month yet.

Related Content