Forum Discussion
EPP and hardware upgrade
OK, So I cam back to TELUS from Freedom on the basis that the plan I was offered included the Caribbean. The sales rep essentially created a plan for me at a price I was OK with for what I needed. ...
TELUS_Support
Official Support Team
Official Support TeamHello Kooer81, I'm assuming that you're currently on a "no term" plan offer which would explain why you're having a hard time upgrading your device. The EPP team should be able to assist you and in order for us to help, we'll need to review the notes on your account. We'll send you a private message shortly since we'll need to access your TELUS account, thanks!
The EPP team could not help (or didnt want to seem to help) and I have spoken to three different people, all who gave a different answer. I wanted to upgrade my hardware and bring another line onto my account with new hardware also.... if I cannot keep the plan I have had less than a week and bring more business to Telus as a result, I fail to see the benefit of the EPP or coming back to Telus!
- TELUS_Support
We sent you a private message few minutes ago, thanks !
followed the link and nothing - what now?!
- TELUS_Support
Thanks, I'll message you in private.
waiting for it
