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Email to text not working again
Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message). Testing with Gmail.com and another email provider in the same manner, no problem. It is theref...
Thanks for the offer of support (@TELUS_Support)
I never followed-up because I was out of the country for 3 weeks.
On my return, I find that the service is working again with emails originating from Shaw.ca
To recap, the email to text service always worked when testing from Gmail.com
It was only using the Shaw server that things when silent (no text ever delivered).
Someone at Telus must have reset something in the last 3 weeks (thanks).
It is somewhat frustrating not to know what was done however 😞
Until next time I guess...
TELUS_Support
Official Support Team
Official Support TeamGotcha. We'll send you a private message to discuss further.
Thanks for the offer of support (@TELUS_Support)
I never followed-up because I was out of the country for 3 weeks.
On my return, I find that the service is working again with emails originating from Shaw.ca
To recap, the email to text service always worked when testing from Gmail.com
It was only using the Shaw server that things when silent (no text ever delivered).
Someone at Telus must have reset something in the last 3 weeks (thanks).
It is somewhat frustrating not to know what was done however 😞
Until next time I guess...
- TELUS_Support
Thank you for the update. Please however of course let us know if it happens again. Appreciate your patience!
