Forum Discussion

robertb1's avatar
robertb1
Friendly Neighbour
9 months ago
Solved

Email to text not working again

Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message). Testing with Gmail.com and another email provider in the same manner, no problem. It is theref...
  • robertb1's avatar
    robertb1
    8 months ago

    Thanks for the offer of support (@TELUS_Support)

    I never followed-up because I was out of the country for 3 weeks.

    On my return, I find that the service is working again with emails originating from Shaw.ca

    To recap, the email to text service always worked when testing from Gmail.com

    It was only using the Shaw server that things when silent (no text ever delivered).

    Someone at Telus must have reset something in the last 3 weeks (thanks).

    It is somewhat frustrating not to know what was done however 😞

    Until next time I guess...