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Email to text not working again
Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message). Testing with Gmail.com and another email provider in the same manner, no problem. It is theref...
Thanks for the offer of support (@TELUS_Support)
I never followed-up because I was out of the country for 3 weeks.
On my return, I find that the service is working again with emails originating from Shaw.ca
To recap, the email to text service always worked when testing from Gmail.com
It was only using the Shaw server that things when silent (no text ever delivered).
Someone at Telus must have reset something in the last 3 weeks (thanks).
It is somewhat frustrating not to know what was done however 😞
Until next time I guess...
Hello,
Thanks for replying to my issue. You asked the following:
"are you aware if Shaw are having issues with other providers regarding
this service?"
I don't quite follow. If Shaw has blacklisted the Telus domain, it will
be specific to @msg.telus.com and testing with other providers doesn't
help us much. Shaw's SMTP will usually kick back with an error if
something is wrong. I get no errors when sending. Maybe you can explain
a little further if I'm out to lunch 🙂
By the way, I had the same issue in 2021 and it was resolved by Telus
when submitting a support ticket.
Thanks,
Benoit Robert
Thanks for replying to my issue. You asked the following:
"are you aware if Shaw are having issues with other providers regarding
this service?"
I don't quite follow. If Shaw has blacklisted the Telus domain, it will
be specific to @msg.telus.com and testing with other providers doesn't
help us much. Shaw's SMTP will usually kick back with an error if
something is wrong. I get no errors when sending. Maybe you can explain
a little further if I'm out to lunch 🙂
By the way, I had the same issue in 2021 and it was resolved by Telus
when submitting a support ticket.
Thanks,
Benoit Robert
TELUS_Support
Official Support Team
Official Support TeamGotcha. We'll send you a private message to discuss further.
Thanks for the offer of support (@TELUS_Support)
I never followed-up because I was out of the country for 3 weeks.
On my return, I find that the service is working again with emails originating from Shaw.ca
To recap, the email to text service always worked when testing from Gmail.com
It was only using the Shaw server that things when silent (no text ever delivered).
Someone at Telus must have reset something in the last 3 weeks (thanks).
It is somewhat frustrating not to know what was done however 😞
Until next time I guess...
- TELUS_Support
Thank you for the update. Please however of course let us know if it happens again. Appreciate your patience!
