Forum Discussion
Easy Roaming warning - be very careful
We flew into California, and turned data roaming off within seconds of turning on my phone. Boom - not fast enough - $12 charge for the few seconds my apps tried to sync. The next day someone tr...
I really appreciate the dialogue and input on this issue. I've certainly learned my lesson the hard way, and will ensure on future trips I turn roaming off AND leave the phone in Airplane mode as long as I'm outside of Canada. I will however also investigate Telus competitors' policies on this issue and fully plan to switch providers if a better option exists.
I hope someone from Telus is listening in on this conversation as I believe this is a critical issue negatively impacting the customer experience of many of their users. "Easy Room" couldn't be a less descriptive term for the actual experience many of us are having. "Easy Cash Grab" would be better branding IMO. Some sort of a threshold - time or data based, upon the first connection outside of Canada, seems like a very reasonable solution to this issue.
Thanks again to everyone who weighed in on this thread!
I hope someone from Telus is monitoring this conversation.
NFtoBC
Community Power User
Community Power UserYou can of course set your phone carrier settings from Automatic to Telus, this will prevent connection to any carrier except Telus, which may be a problem when travelling, but is another option.
