Forum Discussion
Easy Roaming warning - be very careful
We flew into California, and turned data roaming off within seconds of turning on my phone. Boom - not fast enough - $12 charge for the few seconds my apps tried to sync. The next day someone tr...
I really appreciate the dialogue and input on this issue. I've certainly learned my lesson the hard way, and will ensure on future trips I turn roaming off AND leave the phone in Airplane mode as long as I'm outside of Canada. I will however also investigate Telus competitors' policies on this issue and fully plan to switch providers if a better option exists.
I hope someone from Telus is listening in on this conversation as I believe this is a critical issue negatively impacting the customer experience of many of their users. "Easy Room" couldn't be a less descriptive term for the actual experience many of us are having. "Easy Cash Grab" would be better branding IMO. Some sort of a threshold - time or data based, upon the first connection outside of Canada, seems like a very reasonable solution to this issue.
Thanks again to everyone who weighed in on this thread!
I hope someone from Telus is monitoring this conversation.
- NFtoBC
Community Power User
You can of course set your phone carrier settings from Automatic to Telus, this will prevent connection to any carrier except Telus, which may be a problem when travelling, but is another option.
