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Easy Roaming warning - be very careful
We flew into California, and turned data roaming off within seconds of turning on my phone. Boom - not fast enough - $12 charge for the few seconds my apps tried to sync. The next day someone tr...
Hi nwoilfan,
Sorry to hear you feel that way. We have a very helpful FAQ you can consult on how the feature works and what to do if you do not want to be charged the fees. Please follow this link to avoid this situation from happening in the future even when traveling to other countries: https://www.telus.com/en/support/article/telus-easy-roam-faq
The FAQ is accurate but perhaps incomplete. The problem is that not all phones strictly adhere to the Roaming OFF setting. This is brand/OS dependent.
On a recent trip to SFO my wife's phone, which always has Roaming OFF briefly connected to the network before figuring out Roaming was OFF. She was charged $11 for 0.1 Mb data. My phone which also had Roaming OFF did not do that.
To be 100% sure you need to leave airplane mode ON and only turn on WiFi and Bluetooth (if needed) if you don't want roaming triggered.
