Forum Discussion
mindKILLER
5 years agoFriendly Neighbour
Do the pre-paid plans work at 5G speeds?
Simple question, but the chatbot unfortunately couldn't answer it, so I'll have to ask here. I'm getting a new phone that can connect to 5G, but my old carrier doesn't support 5G. It looks like T...
- 5 years ago
I'm not sure if any of the companies offering 5G are enabling it on the pre-paid plans. I'd assume 3G or LTE but you may need to contact Telus directly to confirm. Telus Mobility is: 1-866-558-2273.
Is the new phone one purchased from Canada or an overseas vendor? Not too many of the overseas ones will work with the current few 5G frequencies used in Canada.
mindKILLER
5 years agoFriendly Neighbour
Quick follow-up: looks like the wait time for calling in is over an hour, and I'm not sure if Telus staff check these forums, so I don't think I'll get to talk to them.
I tried to link to this site, but it got caught in the spam filter: kimovil /en/frequency-checker/CA/oneplus-nord-n200-5g
I think it should work on 5G, but OnePlus's support doesn't seem to know either. Their explanation is, "even if a carrier supports a given frequency, the phone may not work unless it is on the carrier's list of supported devices." But I don't see any list of supported devices here.