Forum Discussion
Defective Device
I received a defective iPhone 14 Pro November 15 and I have spent hours and hours on chat, phone and in-store since it arrived trying to return my old device which was part of the return it program as...
A-B
Community Manager
Community ManagerSorry about that! Have you received the email to return the device yet?
No they keep saying the email will arrive in 2-3 days but not emails ever arrive. They say I have Telus blocked but I took my device in and they checked and it’s not on my end even though Telus keeps telling me so. I even set up a brand new email and had them try again but still nothing. They even tried my work email which tells me it’s something on Telus’ end of why the emails from them aren’t coming to me. Just one more added thing to this disaster of ordering a new phone through Telus webstore. Never again!!!
- A-B
Alright, I'll send you a PM to discuss your options, thanks!
