Forum Discussion
Data Block feature costing $2pm
Anyone know what this Data Block feature is all about. What if I decline? Thanks. Mikey
I messaged Telus support from this page (click the envelope to start a new message) and they were very responsive. But also screwed up the account. So double check what they do. I asked them to remove the data block feature currently billed at 0 dollars, scheduled to be billed at 2 dollars (yes it’s for a block of data which you may or may not want)
In order to correct the secondary error I had to call and work really hard to get the agent not to bully me into a more expensive plan. Be firm. They have to give you written notice of changes and fee increases. Good luck!
During my call to have the "Data Block" feature removed, I had asked Telus client care for a reference number but told me they cannot provide one which is very odd. However, I requested an email which was send to me as proof. Hang up the call, if only you have confirmed receiving the email. Then for a few days monitor the transactions in your account, I was charged with a $2 fee and other data adjustment fees which were reluctantly reversed after I threatened to go to another provider after the term is up.
