Forum Discussion
Data Block feature costing $2pm
Anyone know what this Data Block feature is all about. What if I decline? Thanks. Mikey
I also have no idea what this is. Is it some sort of data service (other than the Data10,20,30 things I see), or is it something to block data from happening (which should not be needed on my phone which does not do data). If the former, is it a new extra fee to allow the data plans to work or does it actually include some data - if the latter, why should we need to pay to NOT have something? Why should we need to ask to turn something off that we have never asked for in the first place, and how can they justify charging for it if we don't?
How do you actually contact Telus support? - the chatbot thing is just useless, and has no option to connect you to a real person even though it can't answer your question.
I messaged Telus support from this page (click the envelope to start a new message) and they were very responsive. But also screwed up the account. So double check what they do. I asked them to remove the data block feature currently billed at 0 dollars, scheduled to be billed at 2 dollars (yes it’s for a block of data which you may or may not want)
In order to correct the secondary error I had to call and work really hard to get the agent not to bully me into a more expensive plan. Be firm. They have to give you written notice of changes and fee increases. Good luck!
During my call to have the "Data Block" feature removed, I had asked Telus client care for a reference number but told me they cannot provide one which is very odd. However, I requested an email which was send to me as proof. Hang up the call, if only you have confirmed receiving the email. Then for a few days monitor the transactions in your account, I was charged with a $2 fee and other data adjustment fees which were reluctantly reversed after I threatened to go to another provider after the term is up.
I also Messaged Telus some time ago, as you(susang) did, but have had no response so I do not know whether the Upcoming $2 billing will actually happen for me.
Also witheld’s posted comments are right on, could not agree more. We shall see
