customer service

Hello LTS5gk, I want to start by acknowledging how completely exhausting that experience sounds. Being passed between Mobility and SmartHome Security—with 7 different representatives saying it’s "the other team’s job"—is a massive failure in how our departments are supposed to collaborate. You shouldn't have to navigate our internal org chart just to manage your services. TELUS SmartHome Security and TELUS Mobility operate on distinct billing and order-processing platforms. When bundled promotional offers are generated through outbound sales channels, the pricing is tied to a joint package structure. When one component (the security camera) was canceled, the system automatically invalidated the promotional code for the remaining mobility lines, leaving standard Mobility agents unable to manually re-apply a cross-departmental discount that their system doesn't natively generate. We'll send you a private message shortly since we'll need more information, thanks !