Forum Discussion
Customer Service Complaint
I am a Telus internet customer and was trying to move my cell phones (3) to Telus only to run into an incomprehensible cluster. I was already logged into My Telus and placed the order online only to ...
I have just spent the last two and half hours waiting for over an hour to speak with an agent and when I finally did, because I was not ready to go with the offer he gave to keep me paying for a service I no longer need as a result of tangible material changes - change of household and ownership. He hurriedly discharged me and failed to educate me accordingly on what to expect after services have been discontinued, even some pertinent questions around equipment return and which equipment is covered till date that I will be paying cancellation fees on. Honestly, Its a terrible experience with Telus
