Forum Discussion
Contact customer service
Hi, How difficult is it normally to reach a customer service rep in your experience? I signed up for a couple lines 8 days ago. I have tried to phone three times, with the longest in hold for 80 minu...
It hasn't always been like this, but ever since COVID it's been horrible. Then it gets compounded by offering Black Friday deals and adding a tonne of support calls to an already over-subscribed "service". All TELUS execs should be required to take over one poor customer's support request every day until they fix this disaster.
Telus customer service used to be much much better, however I haven't had many issues when I called in. Today the only issue was when I request call back as the wait would be 15 minutes I had to call again because it passed 30 minutes. I wasn't able to register for call back because my call was already registered. It didn't take long to receive the call after that.
