Forum Discussion
Constantly charged for roaming without leaving the country.
My family has a cottage on the north shore of Lake Erie, approx 60 km across the USA to Dunkirk Pennsylvania. I _Constantly_ get "welcome to the USA" notices and charges of $12 per day, even thoug...
Hello,
Telus has charged me for roaming in 2020 (even when we couldn't legally leave the country) at the Scarborough Bluffs, and less than a month ago, when I was in Prince Edward County... I have already chatted with your rep, who explained that it auto connects to a US carrier, why, I don't need a US connection, as I am no where near a border crossing even. This is a false charge. My friend works at Rogers, and these charges are called "Accidental Charges" and even if its 20 cents, they remove them. This is false charge, TELUS is incorrectly and unfairly charging us for $11 a day for being in the same country- I never even went onto Lake Ontario in both cases, and was never near a border crossing even. Remove these false charges!
- NFtoBC
Community Power User
You realize the Neighbourhood is inhabited by Telus customers who have no ability to effect changes to your account?
see above.
correction: "accidental roaming charges"
Dimo-XModerator
Hi Deejay, as NFtoBC mentioned bill changes / corrections can't be done via the forums here. You would need to call in or use the chat feature for that. Also as previously mentioned in this thread and in order to prevent any accidental roaming, you would need to set the network selection mode on your device to manual (turn off Automatic) and once the scan is complete select TELUS. Cheers!
I spent an hour on the phone with Telus to no avail, and emailed in twice before posting here. Other people should be aware that Telus will incorrectly bill you for accidental roaming. I did not leave the country, I have already turned off roaming, however, these incorrect charges should be removed regardless. I spoke with a friend who works at Rogers, and they remove them.
