Forum Discussion

bmcgann's avatar
bmcgann
Neighbour
7 months ago
Solved

Confusion re Europe Easy Roam timing

I recently returned from a 30 day visit to multiple countries in Europe.  In order to be prepared, I signed up for the Europe Easy Roam in mid-February.  That day, I got an email confirming that I ha...
  • TELUS_Support's avatar
    TELUS_Support
    7 months ago

    No, you should not be charged for the “Europe Easy Roam 30 Day Pass” unless you use mobile data, make a call, or send a text while in an eligible destination. Since the pass only activates upon usage abroad, simply signing up ahead of time won’t trigger any charges.

    2. Can I sign up again, and when?
    Yes, you can sign up again! If your current pass expires before your travel date (June 28), you’ll be able to re-subscribe to the pass closer to your departure. You can activate it again the same way. 

     

    If you’re traveling on July 7, we recommend re-enrolling a few days before your trip to ensure the pass is active for the full duration of your travel.

La2's avatar
La2
Neighbour
7 months ago

Hi,

I signed up for the “Europe Easy Roam 30 Day Pass” today, and I just noticed a note that states “Use this pass before June 28”.

I’m planning to go to Europe on July 7, and I thought the 45 days will get activated when I arrive there.

Question 1:

Will I get charged for this unused pass?

Question 2:

Can I sign up again and when?  Is it the same way as before?

Thanks!

Question 2:

 

Will I get charged if I don’t use this pas

 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

No, you should not be charged for the “Europe Easy Roam 30 Day Pass” unless you use mobile data, make a call, or send a text while in an eligible destination. Since the pass only activates upon usage abroad, simply signing up ahead of time won’t trigger any charges.

2. Can I sign up again, and when?
Yes, you can sign up again! If your current pass expires before your travel date (June 28), you’ll be able to re-subscribe to the pass closer to your departure. You can activate it again the same way. 

 

If you’re traveling on July 7, we recommend re-enrolling a few days before your trip to ensure the pass is active for the full duration of your travel.

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