Forum Discussion

bmcgann's avatar
bmcgann
Neighbour
7 months ago
Solved

Confusion re Europe Easy Roam timing

I recently returned from a 30 day visit to multiple countries in Europe.  In order to be prepared, I signed up for the Europe Easy Roam in mid-February.  That day, I got an email confirming that I ha...
  • TELUS_Support's avatar
    TELUS_Support
    7 months ago

    No, you should not be charged for the “Europe Easy Roam 30 Day Pass” unless you use mobile data, make a call, or send a text while in an eligible destination. Since the pass only activates upon usage abroad, simply signing up ahead of time won’t trigger any charges.

    2. Can I sign up again, and when?
    Yes, you can sign up again! If your current pass expires before your travel date (June 28), you’ll be able to re-subscribe to the pass closer to your departure. You can activate it again the same way. 

     

    If you’re traveling on July 7, we recommend re-enrolling a few days before your trip to ensure the pass is active for the full duration of your travel.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

Hey! That sounds like quite the ordeal. We appreciate you sharing your experience.  If you need further help or have questions, feel free to let us know. We're here to help 🙂 

  • La2's avatar
    La2
    Neighbour
    7 months ago

    Hi,

    I signed up for the “Europe Easy Roam 30 Day Pass” today, and I just noticed a note that states “Use this pass before June 28”.

    I’m planning to go to Europe on July 7, and I thought the 45 days will get activated when I arrive there.

    Question 1:

    Will I get charged for this unused pass?

    Question 2:

    Can I sign up again and when?  Is it the same way as before?

    Thanks!

    Question 2:

     

    Will I get charged if I don’t use this pas

     

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      7 months ago

      No, you should not be charged for the “Europe Easy Roam 30 Day Pass” unless you use mobile data, make a call, or send a text while in an eligible destination. Since the pass only activates upon usage abroad, simply signing up ahead of time won’t trigger any charges.

      2. Can I sign up again, and when?
      Yes, you can sign up again! If your current pass expires before your travel date (June 28), you’ll be able to re-subscribe to the pass closer to your departure. You can activate it again the same way. 

       

      If you’re traveling on July 7, we recommend re-enrolling a few days before your trip to ensure the pass is active for the full duration of your travel.

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