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Pete2's avatar
Pete2
Just Moved In
19 hours ago

Confusion around travel with former 5G+ Complete Explore plan

Similar discussion: Confusion around "travel" information and the 5G+ Complete - Unlimited Explore plan | TELUS Neighbourhood

In January, I signed up for the 5G+ Complete Explore plan. I was informed that my plan worked, including data in 68 countries with no extra fees and that it was locked in for 5 years.  The contract also noted  "Plan Coverage in Canada & 68 destinations" and also "Roaming Data Access in Canada & 68 destinations"

I travelled to Mexico in February and was able to use my full monthly included data bucket at high speeds with no additional roaming pack or charges.  

I am going to Portugal this fall so I logged in to confirm that it is still listed as one of the included 68, which it is. But similar to the user in the above linked conversation, when I check my travel, it tells me that I need to purchase a roaming pack for Portugal.  For interest, I checked Mexico, and it again indicated I need to purchase a roaming pack.  I checked the USA and it stated this was included in my plan.  I checked the current plans for details and see that my plan is no longer there.  It is now Complete, Complete Ultimate, and Complete Explore Ultimate.

I want to confirm that the 5G+ Complete Explore plan from January 2026 with the above contract notes still covers full plan roaming to the +68 countries.  

Thank you!

2 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Pete2 - When you login to your MyTelus app or web portal and go to your plan, what does it say? should be a screen with the plan name and the details of the plan.

    • Pete2's avatar
      Pete2
      Just Moved In

      5G+ Complete - Explore

      • Conference Calling

      • Call Display

      • Outbound Call Display On

      • Call Waiting

      • Advanced Voice Mail

      • 911 Emergency Access Tax

      • Endless Data - No Data Overages

      • Voice calls in 68 destinations

      • Hotspot up to 250GB

      • 5G+ Speed (up to 2Gbps)

      • Unlimited Domestic & Intl Text

      • 250GB High Speed Data

      • Unlimited calls from CAN to 68 destinations

      • No charge LD: CAN-US

      • Plan Coverage in Canada & 68 destinations

      • Roaming Data Access in Canada & 68 destinations