Forum Discussion
Pete2
19 hours agoJust Moved In
Confusion around travel with former 5G+ Complete Explore plan
Similar discussion: Confusion around "travel" information and the 5G+ Complete - Unlimited Explore plan | TELUS Neighbourhood
In January, I signed up for the 5G+ Complete Explore plan. I was informed that my plan worked, including data in 68 countries with no extra fees and that it was locked in for 5 years. The contract also noted "Plan Coverage in Canada & 68 destinations" and also "Roaming Data Access in Canada & 68 destinations"
I travelled to Mexico in February and was able to use my full monthly included data bucket at high speeds with no additional roaming pack or charges.
I am going to Portugal this fall so I logged in to confirm that it is still listed as one of the included 68, which it is. But similar to the user in the above linked conversation, when I check my travel, it tells me that I need to purchase a roaming pack for Portugal. For interest, I checked Mexico, and it again indicated I need to purchase a roaming pack. I checked the USA and it stated this was included in my plan. I checked the current plans for details and see that my plan is no longer there. It is now Complete, Complete Ultimate, and Complete Explore Ultimate.
I want to confirm that the 5G+ Complete Explore plan from January 2026 with the above contract notes still covers full plan roaming to the +68 countries.
Thank you!
2 Replies
- TELUS_Support
Official Support Team
Hey Pete2 - When you login to your MyTelus app or web portal and go to your plan, what does it say? should be a screen with the plan name and the details of the plan.
- Pete2Just Moved In
5G+ Complete - Explore
• Conference Calling
• Call Display
• Outbound Call Display On
• Call Waiting
• Advanced Voice Mail
• 911 Emergency Access Tax
• Endless Data - No Data Overages
• Voice calls in 68 destinations
• Hotspot up to 250GB
• 5G+ Speed (up to 2Gbps)
• Unlimited Domestic & Intl Text
• 250GB High Speed Data
• Unlimited calls from CAN to 68 destinations
• No charge LD: CAN-US
• Plan Coverage in Canada & 68 destinations
• Roaming Data Access in Canada & 68 destinations