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Changing a Rate Plan while on contract
I am looking to change a rate plan while I am under a 2 year contract (with a device). I spoke to one of the customer support person on the chat and they said it can be done without changing the cont...
In the past, the subsidy on the device is tied to the contract (and monthly costs) so you would need to cancel your current contract with any penalties, and start a new one. I expect this is still the case.
Once the contract expires, you go on a month to month rate plan. At this time you can effectively cancel the month to month by meeting the requirements of the new plan, which sometimes includes a new device, unless you choose a bring your own device plan. Often, a new plan costs more than your current plan.
YMMV.
I am not in a contract, and I wanted to change my rate plan to a lower-cost alternative (I am paying for 20GB per month when I use less than 2GB). Even though the lower-cost alternative plans are advertised on Telus' website and even though I am not in a contract, I was told by the Telus agent that I was not allowed to change plans. I was basically told that if I wanted a lower cost plan, I would need to switch my service to another provider. I would think if one is in the middle of a contract it would be just as difficult if not more so to change rate plans. ☹️
