Forum Discussion

Vulture051's avatar
Vulture051
Friendly Neighbour
1 year ago

Changed number weeks ago. Number same in phone.

I changed my number weeks ago. I can make and receive calls but the number has not changed in the settings and I cannot access my voicemail.

5 Replies

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    Have you restarted the phone, or removed and reinserted the SIM?

    Does your account show the new phone number?

     

    • Vulture051's avatar
      Vulture051
      Friendly Neighbour

      I have tried both, yes my account shows the new number.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Hi! Yes, I would suggest above methods! Please let us know if that works.