Forum Discussion

pinny's avatar
pinny
Neighbour
2 years ago

Change sim card

  • Hello there,  

I can't seem to be able to change my sim card. I am on my account and I clicked plan and devices. I don't see anywhere that I can change my sim card. These are the options that I have below. 

  •  
  •  
  • Device & Plan Summary
  • Change Plan & Add-Ons
  • Change Phone Number
  • Number Transfer Status
  • Suspend Phone
  • Track Repairs
  • Reset Voice Mail Password

2 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Hey pinny - if you go to My TELUS, please click on Plans & devices>Device>Change a SIM card on the right-hand side.

     

    This is through the website so I recommend doing that there

  • Syaoran's avatar
    Syaoran
    All-Star
    2 years ago

    You need to give Customer Care a call.  Due to SIM swap scams, it needs to be done by someone at Telus.  

Related Content