Forum Discussion
Cannot receive 2FA or send out SMS
I can’t receive SMS from other phones or 2FA services - only Telus system messages are coming through. Voice service is working, but I’m unable to send or receive standard SMS.
I had just replaced my old SIM as a last resort and as suggested by Telus Tech Support and Customer Service after extensive troubleshooting yesterday. The issue persists across multiple phones and appears tied to my mobile number. iMessage is disabled, and my Talk & Text 100 plan still shows 400 messages remaining.
I worked with a store associate who spent over 45 minutes on the phone with Telus tech support to complete the SIM swap and verify proper provisioning. Based on this, the associate and I agree this is not a device or SIM issue.
What could go wrong?
2 Replies
All settings were checked and verified by Store associate and by Tech Support many times with power off and rebooting. Same issue when the SIM card was removed and installed in different phones as already mentioned in my post. The common thread is the cell phone number. Now it is escalated to "Telus Engineers" and if Telus cannot fix this issue, then it says alot about the company. A sugestion as a simple workaround fix and floated by many is to reset and clean up my number and port back to my account immediately without my number getting locked to someone else phone. As background, I have had this numbers with Telus since 2001. Although I can receive Telus Service text messages but I cannot respond back so if will be difficult to port my number to another provider (Rogers, Bell, etc) since I cannot respond if Telus texts me for approval to port. It is a Catch-22 situation. iMessage goes through if the Wi-Fi is turned on from an iOS device to an iOS device but fails when there is no Wi-Fi. Fails to receive or send when send to an Android device.
