Forum Discussion
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Cancelling my Telus Mobility plan while living abroad
I'm not living in Canada anymore and I can't cancel it via phone, is there any other way I can cancel it? Thank you.
I would suggest using Fongo to call Telus from overseas. Fongo is free to use (app).
TELUS_Support
Official Support Team
Official Support TeamFor security and anti fraud reasons, cancellations of TELUS Mobility plans can only be processed over the phone. This ensures that we can verify your identity and protect your account from unauthorized changes.
Can a relative in Canada make the call for me?
- TELUS_Support
Hello thhonda, we would need to secure your account and then add a note regarding your relative to call in. That person will need to have all the required access to your account and we'll send you a private message in order to help, thanks !
