Forum Discussion

Neighbour

2 years ago

Cancel EPP

Has anyone had success canceling EPP? I'm paying $65 for 100GB when regular plan is $50 for 200GB. What is the benefit of EPP?? Been on hold for almost an hour. Absolute horrible customer service. ...

Icon for Official Support Team rank

Official Support Team

2 years ago

Hi Rayv - sorry that you're experiencing a long wait. Due to this being our busiest time of the year, wait times may be a little longer so we appreciate your patience

Related Content

Steam+ and EPP
I am an EPP member and have 5G+ Premium mobility plan. However I am not able to access the $25 stream+ pricing for 2 years. the order only shows the $5 discount. has anyone else had this issue an...
Solved
dw1560
8 months ago
1.5KViews
5Comments
New EPP line activation waiting time
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each li...
Solved
twomoe
2 years ago
3.7KViews
8Comments
Hidden Cancellation charges...
So after 2 years with TELUS, the only product worth retaining is Gig fibre internet, that's if you have fibre installed to your property. I signed an agreement following a 'Salesman' cold call. F...
Solved
MrSL
7 months ago
2.7KViews
5Comments
EPP Accounts
I'm eligible for TELUS EPP through my workplace and am considering porting over from Bell. I was wondering, can I add a second line for a friend to my account or does a second line have to be a fami...
Solved
Rancwr
4 years ago
3.7KViews
1Comment
EPP
I am looking at options for renewing my EPP plan. I’m curious as to why the device cost with EPP is the same as without EPP, and over Christmas it was actually $5 more with the EPP “discount”. Also o...
Solved
Dogmom
5 years ago
3.4KViews
1Comment