Forum Discussion
CAN-US_MEXICO plan
Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or of...
Same for me.. I am in Mexico and trying to call back to Canada and every call fails. I have tried toggle Airplane mode. I need help please.
I was just at TELUS store yesterday he suggested calling Customer Service #1 (866) 558-2273 or the other I would try is Customer Support 1 (800) 463-3919
Good luck!
Sent from my iPhone
Good luck!
Sent from my iPhone
Thank you for your help Debbie. I will need some help or response from Telus as I cannot make the calls.
- I think you need to use your data to connect call *611 ask for Technical Support - I understand TELUS will reverse the charges! Good Luck mine works fine now…
Sent from my iPhoneVoLTE and VoNR uses your data. If you turn off your data, you lose the ability to make and receive calls on networks that do not have compatible 3G or 2G networks to fall back in.
TELUS_SupportOfficial Support Team
If you are still having issues, send us a private message.
- Hello ! How can I call them when calling doesn’t work ???You need to do something from your end .. others posted this worked.What you have suggested does not work.I need help here please for this plan to work !
