Forum Discussion

shreeji's avatar
shreeji
Neighbour
11 months ago

CAN-US_MEXICO plan

Hi, I'm planning a trip to US  and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico  plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data  on or of...
Debbie345's avatar
Debbie345
Neighbour
9 months ago

I am leaving for Mexico (Cabo San Lucas) and just upgraded to Canada/US/Mexico Plan. Last year I was in Palm Springs and it took heaven and earth to get the US Plan to work.  I will probably have the same issue as most everyone else posted.  Should I go to my local Telus Store before I leave? Or please advise what TELUS Support number should I call to get assistance?  I have the US support # is there a Mexico Support #?

Dimo-X's avatar
Dimo-X
Icon for Moderator rankModerator
9 months ago

That's definitely strange. Did they tell you what the issue was when you were in Palm Springs Debbie345?

  • Debbie345's avatar
    Debbie345
    Neighbour
    9 months ago

    Not really - they did something on their end that let me access the US server and have full service

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