Forum Discussion
shreeji
11 months agoNeighbour
CAN-US_MEXICO plan
Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or of...
JayVcty
10 months agoFriendly Neighbour
All I did was turn airplane mode on and off a couple of times and it worked.
This was after a Telus rep “refreshed” some sort of settings on the back end. That all I was told. During this I received a couple of emails about changes to my account so it was clear that they did something.
The rep also suggested that I remove the SIM card and put it back in.
I never did this as it started to work after I toggled airplane mode.
TELUS_Support
Official Support Team
10 months agoGlad it's working now!