Forum Discussion
CAN-US_MEXICO plan
Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or of...
Hi, I'm in Mexico with the 5G+ Premium Unlimited Canada-US-Mexico plan, but it's not working. I've already turned everything on and off, but nothing has changed.
What did you do??
All I did was turn airplane mode on and off a couple of times and it worked.
This was after a Telus rep “refreshed” some sort of settings on the back end. That all I was told. During this I received a couple of emails about changes to my account so it was clear that they did something.
The rep also suggested that I remove the SIM card and put it back in.
I never did this as it started to work after I toggled airplane mode.
TELUS_SupportOfficial Support Team
Glad it's working now!
- TELUS_Support
Hi there, we will send you a private message.
Hi, any update
It's my second day in Mexico and still no telus service.
- TELUS_Support
My apologies, I understood it was working. We need you to reply to our private message and authenticate your account.
