Forum Discussion

shreeji's avatar
shreeji
Neighbour
11 months ago

CAN-US_MEXICO plan

Hi, I'm planning a trip to US  and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico  plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data  on or of...
Beeslm's avatar
Beeslm
Neighbour
10 months ago

Currently in Mexico, have not been successful with hooking up to cell service.611 just keeps saying to restart my phone. Telus seems to be the only service that does not hook up here. I am annoyed, needed service for transportation, this Canada Us Mexico plan is useless and expensive. Any help would be great.

  • JayVcty's avatar
    JayVcty
    Friendly Neighbour
    10 months ago

    A Telus rep “refreshed” my phone settings on their end, I toggled airplane mode off & back on and it worked. No issues since.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    We will send you a private message to get more info. 

    • JayVcty's avatar
      JayVcty
      Friendly Neighbour
      10 months ago

      Someone helped to resolve this a week ago. 
      They “refreshed” something on the back end, toggled airplane mode then it worked.

Related Content