can i get assitance hooking up my phone

You need to provided specific information about your phone and plan if you want specific advice.

Did you check the mobility support site? 

https://www.telus.com/en/support/topic/mobility?INTCMP=Tcom_supporthome_to_mob

Have you tried contacting customer support?

https://www.telus.com/en/support/contact-us