Forum Discussion

DeanoYVR's avatar
DeanoYVR
Organizer
2 years ago
Solved

Calls to Apple Watch immediately bounce to Voice Mail

So we have two Apple Watch cellular users in our household..  just discovered that when either user is away from their iPhone (or their iPhone is turned off) and is relying on their Apple Watch to re...
Apple Watch
Smartwatches
  • DeanoYVR's avatar
    DeanoYVR
    2 years ago
    I am now being told this is a known issue for 8 months(!). No ETA for fix. The Call Control feature is the root cause. Sad that Telus telephone tech support staff don’t seem to be aware of this long outstanding problem.
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

The watch needs a mobile connection to work without the phone and for that it needs a mobile plan. Otherwise, it'd work with Bluetooth at no extra cost but again, the phone would need to be in range.

  • DeanoYVR's avatar
    DeanoYVR
    Organizer
    2 years ago

    Both cellular watches do have a Telus smartwatch plan... OneNumber Unlimited Access - SmartWatch

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Gotcha. If you have a working SIM card connection and working number but it's not working for you, you'd need to speak with our Mobility Support team. They're available at 1-866-558-2273; alternatively you can visit the nearest TELUS store as well.

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