Forum Discussion
Bring it back
I recently had to send my phone back for bring it back. I'm worried how long everyone had to wait for a credit. It says I'm supposed to be receiving a credit because my phone was worth more than I owe. They have had my phone now for two weeks. The status has been stuck at assessment in progress now for a week and a half. Site says it takes 3-5 business days but when I contacted Telus they are telling me 30 days or more and that it does not say 3-5 business days. Has anyone actually got it within that time frame and have the app 3-5 if that's not the case.
1 Reply
TELUS_SupportOfficial Support Team
We understand your concern about the Bring-It-Back credit process, and we apologize for the confusion and the delay. The timeline you mentioned—3-5 business days—is the typical processing time, but due to higher volumes, it can sometimes take longer.
Please send us a private message with your account details, and we’ll look into the status of your assessment.
