Forum Discussion

GM2's avatar
GM2
Neighbour
3 years ago

Bring it back

Hello Telus. I am having a real struggle to get a Bring it Back shipping label. Here is the situation: I bought a new phone on the Telus website. I received it on Monday 24th July. I have activated t...
SuperFred's avatar
SuperFred
Icon for Community Manager rankCommunity Manager
3 years ago

Hello GM2 , the people here won't be able to assist you since they'll need to be able to access your Telus account in order to review this process. I'm sure they'll find a solution and send you the shipping label you need. 1-866-558-2273 or *611 from your mobile device to call them.

  • GM2's avatar
    GM2
    Neighbour
    3 years ago
    SuperFred, I have had 4 lengthy and completely unproductive calls over the course of a week on the numbers you provided. Something is broken at Telus. I need to escalate my problem, but how?
    • Syaoran's avatar
      Syaoran
      All-Star
      3 years ago
      GM2, I sent you a DM with instructions to get you a call back from higher up within a few business days.
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