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Bring it back issue
Signed a 2 yr contract with Telus with the bring it back program. At the end of the contract I decided to switch providers because of poor telus coverage in my area and significant lower cost. I have...
Well I got some action. After finally getting through to telus support using this forum I got a call from someone who I think spoke English as his first language and maybe even works in this country. He sent me shipping instructions and then called to confirm. If I may give Telus some advice you should make your customer service a little more responsive and easier to navigate. Twice I was told resolution was not possible and only after raising a stink on a public forum was I able to get results. Also the links in the private messaging did not work.
Thanks for resolving this issue
9660 Are you saying that TELUS_Support did not help you resolve this via private message?
That is correct. After convoluted process with virtual assistant I finally got to speak with a live team member (after 50 minutes on hold) and was told resolution not possible and I must pay buyout on phones.
TELUS_SupportOfficial Support Team
We understand this can be frustrating. Unfortunately, if the service was switched before the existing agreement with your previous provider was settled, any outstanding balance would still be charged.
It was 3 days before end of contract. I will pay all outstanding amounts. I don't want to buy the bring it back phones and would like to "bring ir back".
