Forum Discussion
Solved
Bring it back issue
Signed a 2 yr contract with Telus with the bring it back program. At the end of the contract I decided to switch providers because of poor telus coverage in my area and significant lower cost. I have...
Well I got some action. After finally getting through to telus support using this forum I got a call from someone who I think spoke English as his first language and maybe even works in this country. He sent me shipping instructions and then called to confirm. If I may give Telus some advice you should make your customer service a little more responsive and easier to navigate. Twice I was told resolution was not possible and only after raising a stink on a public forum was I able to get results. Also the links in the private messaging did not work.
Thanks for resolving this issue
I'm very disappointed in Telus. I can say I've sent 10's of thousands of dollars over the years. Apparently resolution is not possible so I'm forced to buy phones I don't want or need. I will be looking at moving all possible services away from Telus. Buyer beware!!
