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Bring it back issue
Signed a 2 yr contract with Telus with the bring it back program. At the end of the contract I decided to switch providers because of poor telus coverage in my area and significant lower cost. I have...
Well I got some action. After finally getting through to telus support using this forum I got a call from someone who I think spoke English as his first language and maybe even works in this country. He sent me shipping instructions and then called to confirm. If I may give Telus some advice you should make your customer service a little more responsive and easier to navigate. Twice I was told resolution was not possible and only after raising a stink on a public forum was I able to get results. Also the links in the private messaging did not work.
Thanks for resolving this issue
Hello
I am having trouble communicating thru thru neighborhood discussion board but wanted to make this public. Please reply with a solution thru email.
Thanks
TELUS_Support
Official Support Team
Official Support TeamHi there — we understand how frustrating this has been and want to help get it resolved. Please send us a private message at TELUS_Support with your account details so we can look into this further. Thank you for your patience, and we appreciate you bringing this to our attention.
