Forum Discussion
Billing issues
We are a company who decided to switch our 7 lines to Telus Business. We get billing issues every few months from Telus. Previously they had removed some discounts from one line which they fixed it a...
TELUS_Support
Official Support Team
Official Support TeamHi there, we're truly sorry to hear about the ongoing billing issues and the frustration this has caused. Since this involves your personal and account information, please send us a private message with your account details so we can assist you directly.
We are still awaiting for the callback that you had promised. What is the ETA?
- TELUS_Support
Hi Tipsy, we'd be happy to look into this for you. Please send us a private message.
I have already sent the personal message a few days back. I was told in the personal message that someone will call me back. But no callback so far.
How do I send a private message. I end up replying to the email but it is publicity posted my number. Can you please remove it?
- Hello,Responding back regarding the billing issue. Please look up my account for the line (removed number). All of the seven lines are impacted by the same billing issue.You are welcome to call me at this same number if you can.
Thank you,
Pankaj Singla
Agency Owner / Travel Expert
