Forum Discussion
Billing issue
Hello, On August 2021, I made a request to shut down temporarly my Telus services for my mobile device. However, I recently received a message that I haven't paid a Telus bill and obviously do not ...
HotelPhillips wrote:
Maybe the App doesn't detect the SIMCARD and won't let me have access to the account without detecting the SIMCARD usually linked to it or something.
You can try logging in using a browser on any device.
https://www.telus.com/my-telus
How did you get the message about an outstanding balance? Have you verified that message is legit and not a scam?
How were you getting your monthly statements previously? If you had an outstanding balance you should have received a statement indicating the balance.
