Forum Discussion
Billing issue
Hello, On August 2021, I made a request to shut down temporarly my Telus services for my mobile device. However, I recently received a message that I haven't paid a Telus bill and obviously do not ...
Nighthawk
Community Power User
Community Power UserOne issue you likely have is the SIM not being active. Usually if a SIM is not used for about 45 days, it is deactivated and can no longer be used. A replacement would be needed. It's best to contact Telus directly to inquire.
The app itself won't care if there is a SIM card in the phone or not. I can use it on wifi with my old phone just fine and it doesn't have a SIM installed.
As for billing issues or trouble accessing your account, you'll need to contact Telus directly. No one on the forum here will have access to your account as most of us are just Telus customers.
