Forum Discussion
Bill not showing up on app or webpage, can't pay mobility bill
So, I got a text that said I had overdue mobility bills to pay. I check my app and nothing is there but it says I have 300$ worth of mobility bills to pay.
The only thing I've paid on the app is the security bill for a ringbell camera installation and thermostat which was 22$ and now my bill balance is 0.
Also, is there a reason the bill is this high? This isn't the internet bill, since I paid that to Altima, so is this just a first charge thing for my phone numbers? (3)
2 Replies
Replies have been turned off for this discussion
- A-B
Community Manager
Hello. You should be able to log in to your My TELUS account to see the breakdown of all charges, including Mobility. If I understood correctly and you said it's your 'first charge' for your numbers, it's most likely prorated billing and will return to your monthly quoted price for each month moving forward.
I want to get into my account to pay my bills
