Forum Discussion
Beware
I too have recently been scammed by Telus. Supposed to get notifications at 50%, 75% and 90% data usage. Yesterday got notification that my son had $26 in data overcharges but neither of us received ...
Did your son actually use the data that triggered the $26 charge? If so why do you feel the charge should be waived?
There are self-serve features in place to manage data in My TELUS. You can set a data limit and you can prevent overage. Are these turned on?
Are your notification settings correct?
Are the notifications being sent to the right people?
All notifications are correctly set in my account and to be sent to both me and my son. Telus is claiming they were sent but absolutely none were received. Had notifications been received I would have shut data off on my sons account. Telus is unable to provide me with any proof that we received notifications from them. At the rates they are charging, I expect better service than failed notifications.
